Sending an Amenity Booking Receipt to a Resident
Staff and PMs can now send a branded payment receipt to a resident on-demand from the amenity booking drawer's Payment & Refunds tab.
Last updated
Staff and property managers can now send a branded payment receipt directly to a resident from the amenity booking drawer, no automatic receipt email is sent; receipts are dispatched on-demand so you control the timing.
Who can use it: Any staff member or PM with amenity edit permission on the property.
Where to find it: Open an amenity booking, go to the Payment & Refunds tab, and look for the Send receipt button. The button appears only on paid bookings (status COMPLETE or partially refunded) with a non-zero charge amount. Unpaid or $0 bookings do not show the button.
What the resident receives: A branded email with an itemized PDF receipt attached. For partially refunded bookings the receipt includes the original charge amount, a "Refunded" line for the amount returned, and the net total owed.
Why on-demand? The previous automatic receipt email was removed as part of this update. Sending receipts manually gives your team control over timing, for example, you can verify payment has settled before sending, or hold the receipt until a dispute is resolved.