• Customers

Schedule a Demo

  1. Help Center
  2. /Amenities
  3. /Managing Bookings
  4. /How to Create and Manage Amenity Bookings

How to Create and Manage Amenity Bookings

This guide will show you how to book an amenity for a resident, and how to edit, confirm, or cancel an existing booking from the management portal.

Last updated August 14, 2026

Amenities
    • Adding and Managing Amenity Photos
    • Amenities
    • Create and Manage Amenities
    • How to change amenity status and delete an amenity
    • How to configure pricing and deposits
    • How to create an amenity
    • How to edit amenity settings
    • How to set up a guest suite with fixed check-in and check-out times
    • How to Set Up Multi-Day Bookings and the After-Service Buffer
    • How to set up vendor notification rules
    • How to use QR codes, check-in, and display mode
    • Amenity Booking Emails: FAQ
    • Amenity Booking Overhaul: FAQ
    • Amenity Booking Overhaul: What's New
    • Create and Manage Bookings
    • How to Cancel, Refund, or Void a Booking
    • How to Create a Booking for a Resident
    • How to Create a Staff Booking with a Conflict Override
    • How to Create and Manage Amenity Bookings
    • How to Edit a Booking
    • Managing Amenity Bookings
    • Managing amenity bookings: edits, payments, refunds, and deposits
    • Troubleshooting amenity bookings (staff)
    • Troubleshooting the Amenity Booking Overhaul
    • What Happens When a Booking Is Cancelled, Refunded, or Rescheduled
    • Adding an Optional Paid Item to an Existing Booking
    • Fees, Optional Add-ons, and Deposits at Booking: Why Some Lines Are Locked
    • How to Record a Manual Payment for an Amenity Booking (Desktop)
    • How to Record a Manual Payment on Mobile Web
    • How to Record Manual Payments and Send Reminders
    • How to Refund a Manual (Cash / Cheque) Amenity Booking
    • How to Send a Booking Receipt
    • How to Send an Amenity Receipt
    • Manual Amenity Payments: FAQ
    • Manual Payment for Amenity Bookings: What's New
    • Troubleshooting Manual Amenity Payments
    • What "Manual" Payment Means, and When to Use It
    • Where a Manual Payment's Method and Reference Show Up Later
    • Who Can Record a Manual Payment
    • Canceling a Pending Deposit Refund
    • Deposit Payouts: How Kept Deposits Reach Your Bank
    • How to Manage Security Deposits
    • How to Mark a Manual Security Deposit Returned
    • Keeping Part of a Deposit
    • Managing an Amenity Deposit: Keep, Return, or Split
    • Returning a Deposit in Full
    • Reversing a Deposit You Kept
    • Collecting a Payment by Card
    • Deferred Deposits and Collections: FAQ
    • Deferred Deposits and Flexible Payments for Amenity Bookings: What's New
    • Deferred Deposits on a Manual Booking
    • How to Set Up Deferred Deposit Collection
    • Recording a Manual Payment for a Deposit or Other Amenity Charge
    • The Unified Collect Surface: An Overview
    • Troubleshooting Deferred Deposits and Collections
    • Waiving a Deposit or Other Amenity Charge
    • Who Can Do What: Permissions for Deferred Deposits and Collections
    • Amenity bookings on URBI mobile
    • Amenity Links Now Open the Resident App (What Changed)
    • Amenity Photos and Favourites
    • Booking a Multi-Day Amenity
    • Deferring Your Amenity Deposit at Booking Time
    • Optional Charges Staff Add to Your Booking
    • Paying Your Amenity Deposit Early
    • Paying Your Deposit Early, or Through a Link Staff Sent You
    • The Resident's View: What They See and Get Notified
    • Understanding Your Deposit Status
All collections

On this page

  • How to Book an Amenity
  • How to Edit a Booking
  • How to Confirm a Booking
  • How to Cancel a Booking

How to Book an Amenity

  1. From the main dashboard, navigate to the "Amenities" widget and click the Book button. This will take you to the "Amenities Booking" page.

  2. Click the Book Amenity button located in the top right corner.

  3. A pop-up window will appear. Select the desired amenity from the list (e.g., Gym, Event Room) and click Continue.

  4. In the booking form, fill out the reservation details:

    • Select the Date for the booking.

    • Enter the Unit Number the booking is for.

    • Choose the Start Time and End Time.

    • Optionally, add any Booking Notes.

  5. Click the Book Amenity button at the bottom to finalize the reservation. The new booking will now appear in your list.

How to Edit a Booking

  1. From the "Amenities Booking" list, find the reservation you need to change and click anywhere on its row.

  2. An "Edit Booking" window will appear.

  3. From here, you can adjust the date, time, or notes as needed.

  4. Click Save Changes to update the booking.

How to Confirm a Booking

If an amenity booking requires staff confirmation, you can approve it in two ways:

  • From the Bookings Page: Find the pending booking in the list and click the toggle switch on the far right to confirm it.

  • From the Dashboard: Find the booking in the "Amenities" widget and click the corresponding toggle switch.

How to Cancel a Booking

  1. On the "Amenities Booking" page, find the reservation you want to remove.

  2. Hover over the booking and click the three-dot menu (...) that appears on the far right.

  3. Select the Cancel option.

  4. A confirmation pop-up will appear. Click the red Remove button to permanently cancel the booking.

Was this article helpful?

Related articles

Amenities

Create and Manage Bookings

Creating a booking from the Bookings page, choosing from your building's active amenities.

Read
Amenities

Managing Amenity Bookings

The Bookings page is where you see and manage every reservation made for your property's amenities, gym slots, party room reservations, equipment checkouts, and more. It lives at...

Read
Amenities

Managing amenity bookings: edits, payments, refunds, and deposits

How to use the Amenity Booking drawer in URBI Kore to edit times, take payments, issue refunds, keep deposits, and review the audit log.

Read
Amenities

Troubleshooting amenity bookings (staff)

If you hit an error or unexpected state while managing amenities or amenity bookings in URBI Kore, find it below for what it means and how to resolve it. Applies to: property staff and managers using...

Read
All Amenities articlesAsk the URBI team
URBI

Transforming buildings with one platform powered by HERO AI.

Solutions

  • All Solutions
  • For Property Managers
  • For Building Operators
  • For Owners
  • For Finance Teams
  • For Businesses

Building Benefits

  • Residential Buildings
  • Commercial Buildings
  • Education Buildings
  • Senior Living

Products

  • All Products
  • URBI Kore
  • URBI Konnect
  • URBI AI
  • URBI Accounting (Beta)

Company

  • About Us
  • CareersWe're Hiring
  • Contact
  • Customers

Resources

  • All Resources
  • Help Center
  • Blog
  • Releases
  • System Status

Compare

  • Compare Us to Residential
  • Compare Us to Commercial
  • Compare Us to K-12

Legal

  • Security & Privacy
  • Terms & Conditions
  • Terms of Service for Konnect

© 2026 URBI. All rights reserved.

Privacy PolicyTerms of Service

Schedule a Demo