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  1. Help Center
  2. /Amenities
  3. /Managing Bookings
  4. /Create and Manage Bookings

Create and Manage Bookings

Creating a booking from the Bookings page, choosing from your building's active amenities.

Last updated August 13, 2026

Amenities
    • Adding and Managing Amenity Photos
    • Amenities
    • Create and Manage Amenities
    • How to Cancel, Refund, or Void a Booking
    • How to change amenity status and delete an amenity
    • How to configure pricing and deposits
    • How to Create a Booking for a Resident
    • How to create an amenity
    • How to Edit a Booking
    • How to edit amenity settings
    • How to Manage Security Deposits
    • How to Record Manual Payments and Send Reminders
    • How to Send a Booking Receipt
    • How to set up a guest suite with fixed check-in and check-out times
    • How to Set Up Multi-Day Bookings and the After-Service Buffer
    • How to set up vendor notification rules
    • How to use QR codes, check-in, and display mode
    • Managing Amenity Bookings
    • Troubleshooting amenity bookings (staff)
    • Amenity Booking Emails: FAQ
    • Amenity Booking Overhaul: FAQ
    • Amenity Booking Overhaul: What's New
    • Create and Manage Bookings
    • How to Create a Staff Booking with a Conflict Override
    • How to Create and Manage Amenity Bookings
    • Managing amenity bookings: edits, payments, refunds, and deposits
    • Troubleshooting the Amenity Booking Overhaul
    • What Happens When a Booking Is Cancelled, Refunded, or Rescheduled
    • Adding an Optional Paid Item to an Existing Booking
    • Fees, Optional Add-ons, and Deposits at Booking: Why Some Lines Are Locked
    • How to Record a Manual Payment for an Amenity Booking (Desktop)
    • How to Record a Manual Payment on Mobile Web
    • How to Refund a Manual (Cash / Cheque) Amenity Booking
    • How to Send an Amenity Receipt
    • Manual Amenity Payments: FAQ
    • Manual Payment for Amenity Bookings: What's New
    • Troubleshooting Manual Amenity Payments
    • What "Manual" Payment Means, and When to Use It
    • Where a Manual Payment's Method and Reference Show Up Later
    • Who Can Record a Manual Payment
    • Canceling a Pending Deposit Refund
    • Deposit Payouts: How Kept Deposits Reach Your Bank
    • How to Mark a Manual Security Deposit Returned
    • Keeping Part of a Deposit
    • Managing an Amenity Deposit: Keep, Return, or Split
    • Returning a Deposit in Full
    • Reversing a Deposit You Kept
    • Collecting a Payment by Card
    • Deferred Deposits and Collections: FAQ
    • Deferred Deposits and Flexible Payments for Amenity Bookings: What's New
    • Deferred Deposits on a Manual Booking
    • How to Set Up Deferred Deposit Collection
    • Recording a Manual Payment for a Deposit or Other Amenity Charge
    • The Unified Collect Surface: An Overview
    • Troubleshooting Deferred Deposits and Collections
    • Waiving a Deposit or Other Amenity Charge
    • Who Can Do What: Permissions for Deferred Deposits and Collections
    • Amenity bookings on URBI mobile
    • Amenity Links Now Open the Resident App (What Changed)
    • Amenity Photos and Favourites
    • Booking a Multi-Day Amenity
    • Deferring Your Amenity Deposit at Booking Time
    • Optional Charges Staff Add to Your Booking
    • Paying Your Amenity Deposit Early
    • Paying Your Deposit Early, or Through a Link Staff Sent You
    • The Resident's View: What They See and Get Notified
    • Understanding Your Deposit Status
All collections

01

Navigate to Bookings Page

To create and manage bookings, first navigate to the bookings page.

Navigate to Bookings Page

02

Initiate New Booking

Then click the new booking button to start creating a new reservation.

Initiate New Booking

03

View Active Amenities

This will display all active amenities in your building. For this example, I'm going to be creating an event room booking.

View Active Amenities

04

Choose Amenity for Booking

Click here to select the amenity you want to book.

Choose Amenity for Booking

05

Complete Required Booking Details

Simply fill out all the required information to proceed with your booking.

Complete Required Booking Details

06

Add Booking Notes and Review

At the bottom, you can add booking notes. If you'd like, click review booking to proceed.

Add Booking Notes and Review

07

Choose Notification Recipients

You can decide which recipients will receive notifications for your booking.

Choose Notification Recipients

08

Open Recipients Selection

Click Select recipients to choose who will be notified about the booking.

Open Recipients Selection

09

Confirm Booking

Click Confirm Booking to finalize and save your reservation.

Confirm Booking

10

Receive Booking Confirmation

Once you click confirm booking, the booking will be made, and you'll receive confirmation.

Receive Booking Confirmation

11

Locate Booking in List

The booking should appear in the list below. To make edits, simply click on the booking card.

Locate Booking in List

12

Open Booking Details

Click the booking card to view or modify the booking details.

Open Booking Details

13

Edit or Cancel Booking

Here you can make any edits or cancel the booking as needed.

Edit or Cancel Booking

14

View Calendar of Bookings

You can also click to view a calendar view of all your bookings.

View Calendar of Bookings

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