How to Record Manual Payments and Send Reminders
Not every payment goes through Stripe. When a resident pays by cash, check, or another outside method, record it manually on the booking. You can also nudge residents who still owe money with a...
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Not every payment goes through Stripe. When a resident pays by cash, check, or another outside method, record it manually on the booking. You can also nudge residents who still owe money with a payment reminder.
Who can use it: Requires amenity_bookings_update permission.
Record a manual payment
Open the booking's Payment & Refunds tab and click Record Manual Payment. Enter the payment details for the amount collected outside of Stripe.
The Record Manual Payment action:
Payment & Refunds
Record Manual Payment
Verify a payment
Click Verify Payment on the booking to confirm a recorded payment is legitimate and accounted for.
Send a payment reminder
Click Send Payment Reminder to notify a resident who still owes money on their booking.
This action is rate-limited, if you send reminders too frequently for the same booking, the system will block further attempts (a 429 error) until the limit resets.
The reminder action and rate-limit notice:
Send Payment Reminder
Reminders are rate-limited. Please wait before sending another for this booking.
See "How to edit a booking" for the rest of the Payment & Refunds tab, and "How to manage security deposits" for deposit-specific actions.