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  1. Help Center
  2. /Operations
  3. /Service Tickets
  4. /Create a Service Ticket

Create a Service Ticket

Learn how to create service tickets in URBI Kore to track maintenance, repairs, and operational work for your properties.

Last updated September 15, 2026

Operations
  • Approvals: decide expenses, board votes and RFPs in one place
  • Board Decisions: overview
  • Confirming packages, and what a refused package means
  • Document sharing
  • Finding the packages for one home
  • How to approve expenses and RFPs in Approvals
  • How to create a decision
  • How to create a time limited public link
  • How to generate the PDF report
  • How to run a vendor RFP through Board Decisions
  • How to share a file or folder
  • How to upload with drag and drop
  • How to vote and finalize a decision
  • How to vote on board decisions in Approvals
  • Operations
  • Troubleshooting
  • Troubleshooting document sharing
  • When a scanned package needs a look
    • Add Assignees to a Service Ticket
    • Attach a Vendor to a Service Ticket
    • Convert a Service Ticket to a Task (and make sure it stays visible)
    • Create a Service Ticket
    • Documents on a Service Ticket
    • Finding a Ticket: Search and Filters
    • How the Emergency Number Is Chosen
    • How to Convert a Service Ticket into a Board Decision
    • How to Reassign Work When Removing a Team Member
    • How to Set the Emergency Line
    • Notes on a Ticket, and What the Resident Can See
    • Service Ticket Statuses Explained
    • Service Tickets: Glossary
    • Service Tickets: Overview
    • Service Tickets: Troubleshooting
    • Set Up Recurring Service Tickets
    • The History on a Ticket: What It Records
    • The Tabs on a Service Ticket, Explained
    • Troubleshooting
    • What Residents See When They Create a Ticket
    • What's New in Service Tickets
    • Who Can Do What on a Service Ticket
    • Add Assignees to a Task
    • Create a Task
    • Organize Tasks with Categories, Projects, and Labels
    • Set Up Recurring Tasks
    • Access Request Statuses Explained
    • Choosing Who Receives a Request for Access
    • How to Send a Request for Access
    • Mandatory vs Request: Which One to Send
    • Recording an Answer on Someone's Behalf
    • Requests for Access: Glossary
    • Requests for Access: Overview
    • Requests for Access: Troubleshooting
    • Reschedule Requests: How They Work
    • Sending a Reminder for a Request That Has Not Been Answered
    • What the Recipient Sees and How They Answer
    • Awarding the Work
    • Comparing Proposals
    • How to Invite Vendors to an RFP
    • Putting an RFP to a Board Vote
    • Requests for Proposal: Glossary
    • Requests for Proposal: Overview
    • Requests for Proposal: Troubleshooting
    • RFP Statuses Explained
    • What a Vendor Sees and How They Submit a Proposal
    • Asset Impact: Overview
    • Asset Impact: Troubleshooting
    • Cancel Bookings or Block New Ones
    • Closure Statuses Explained
    • Confirming a Closure, and Why Scheduling Is Not Enough
    • How to Close an Amenity for Scheduled Work
    • What Happens to Bookings and Money When You Close an Amenity
    • How to view and add a vendor's expenses
    • Requesting Completion, and Technician Notes
    • Vendor Billing Tab: FAQ
    • Vendor Billing Tab: Overview
    • What a Contractor Sees on a Work Order
    • Set Maintenance Schedules for Assets
    • Track Equipment and Warranties
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On this page

  • Overview
  • Who Can Create Tickets
  • Step by Step
  • Step 1: Navigate to Service Tickets
  • Step 2: Click New Service Ticket
  • Step 3: Enter the Title
  • Step 4: Select a Property
  • Step 5: Add Details (Optional)
  • Step 6: Attach Documents (Optional)
  • Step 7: Submit
  • Batch Creating Tickets
  • HERO AI Mode
  • Views and Filters
  • Ticket Lifecycle

Overview

Service tickets in URBI Kore help you track maintenance requests, repairs, and operational work for your properties. This guide walks you through creating your first service ticket.

Who Can Create Tickets

Users with Property Manager, Board Admin, or Building Manager roles can create service tickets. Residents can also submit maintenance requests that become tickets in your queue.

Step by Step

Step 1: Navigate to Service Tickets

From the left sidebar, click Service Tickets to open the service tickets dashboard. You will see a list of existing tickets with sidebar navigation for different views: All Tickets, Scheduled, Not Scheduled, Inbox, and more.

Step 2: Click New Service Ticket

Click the Create Service Ticket button. The creation modal opens with a streamlined form.

Step 3: Enter the Title

Type a clear, descriptive title for the ticket. The title field supports smart tags for quick entry:

  • @name to add a collaborator

  • #unit to link a unit

  • !urgent or !high to set priority

  • p:project name to assign a project

  • c:category name to set a category

  • Type a day like tomorrow or monday to set the due date

Step 4: Select a Property

Choose the property this ticket belongs to from the dropdown. This is required and determines which users, projects, and categories are available.

Step 5: Add Details (Optional)

Click Add details to expand the optional fields:

  • Description: A detailed explanation of the issue or work needed

  • Priority: Low, Medium, High, or Urgent

  • Assignee: Search and select a team member to handle the ticket

  • Category: Organize by type (e.g., Plumbing, HVAC, Electrical)

  • Project: Link to an existing project

  • Labels: Add one or more labels for tagging

  • Due Date and Time: Set a deadline with the calendar and time pickers

  • Private: Toggle the lock icon to make the ticket visible only to you

Step 6: Attach Documents (Optional)

Switch to the Documents tab in the modal to drag and drop files or browse for attachments. Photos of the issue, contractor quotes, or work orders can all be attached.

Step 7: Submit

Click Create to submit the ticket. It will appear in your service tickets list with a To Do status by default.

Batch Creating Tickets

If you need to create several tickets in a row, check the Add More Tickets toggle before submitting. The modal stays open after each creation so you can quickly enter the next ticket.

HERO AI Mode

Premium subscribers can click Create with HERO to have URBI's AI assistant help generate ticket details based on your title and context.

Views and Filters

After creating tickets, use the sidebar to switch between views:

  • All Tickets: Everything in one list

  • Scheduled / Not Scheduled: Filter by whether a date range is set

  • Inbox: Tickets in triage state

  • Overdue: Past due date (shown in red)

You can also switch between List, Calendar, and Kanban views using the view switcher at the top.

Ticket Lifecycle

Tickets move through these statuses: Triage, Backlog, To Do, In Progress, In Review, Complete, and Archived. You can drag tickets between columns in Kanban view or change the status from the ticket detail drawer.

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