Who Can Do What on a Service Ticket

Two things decide what you can do on a ticket: whether you belong to the building, and which permissions an administrator has given you. Your job title is not one of them, and neither is being on the board.

Belonging to the building

This means being on the building staff, management or board list, or living in one of its homes.

Changing who is working on a ticket

This requires belonging to that building. Someone with no connection to it cannot reassign its work, even with a direct link to the ticket.

Being added to a ticket is different

Being added does not require belonging to that building. A colleague who looks after several properties, or a specialist you want a second opinion from, can be added as a collaborator normally. The rule is about who does the assigning, not who gets assigned.

Creating tickets can be switched off

An administrator can remove your ability to create tickets. If they have, completing a repeating ticket will not create the next occurrence either, and you will be told why rather than left to wonder whether it worked.

Permissions are permissive by default

If nobody has made a decision about a permission for you, you have it. Only an explicit no removes something.