Cancel Bookings or Block New Ones
The choice Kore asks you to make when confirming a closure, and how to make it well.
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When you confirm a closure, Kore looks for bookings that overlap the window and asks you to choose between two options. The difference matters to real people with plans.
Cancel all overlapping bookings
Every booking inside the window is cancelled. The affected residents are notified by push notification and email, and where bookings were paid for, they are refunded automatically.
Use this when the amenity genuinely cannot be used. If the pool is drained, a booking for Saturday is not a booking, it is a complaint waiting to happen, and cancelling it early with a refund is the kind thing to do.
Block new bookings only
Existing bookings stand. Only new bookings inside the window are prevented.
Use this when the work and the existing bookings can genuinely coexist, or when you intend to contact those residents individually and work something out. It is the right choice for a partial closure, for work that only affects part of a facility, or when a handful of long standing bookings deserve a personal conversation rather than an automated cancellation.
How to choose
Ask whether someone turning up for their booking would have a usable experience. If the honest answer is no, cancel. Leaving a booking in place so that nobody has to make an awkward phone call simply moves the awkwardness onto the resident, at the worst possible moment, at the door of a locked amenity.
Read the conflict check before deciding
The confirmation step tells you what it found, including the total to be refunded where paid bookings are involved. Read it. Discovering the scale of the cancellation after the emails have gone is not a good moment, particularly if the number is large enough that someone would have wanted to phone those residents first.
If you pick block and later need to cancel
You can revisit the closure. Bear in mind that the later a cancellation lands, the more disruptive it is: someone who booked a party room for a birthday has invited people. Deciding properly the first time is worth the extra minute.