• Customers

Schedule a Demo

  1. Help Center
  2. /URBI App and Portal
  3. /Payments and Billing
  4. /Resident billing: knowledge base

Resident billing: knowledge base

This is a small set of articles about billing and payments. Two are written for property staff (how declined charges show up in the Transaction Center and how to respond to them), and two are written...

Last updated September 1, 2026

URBI App and Portal
    • A Tour of Your Portal
    • Getting started with the URBI app
    • How to get around the URBI app
    • How to switch between your properties or units
    • How to switch between your properties or units
    • How to use quick actions from the plus button
    • Managing More Than One Home
    • Managing your unit registrations
    • Resetting your password and sign-in help
    • Signing in to your resident portal
    • What Happens During an Ownership or Occupancy Transfer
    • When You Only See News and Profile
    • Why can't I see something in the menu?
    • Choose light or dark mode
    • FAQ: Your Profile
    • How to Edit Your Profile
    • How to Manage Notification Preferences
    • How to Switch Property or Unit (Profile)
    • How to Use Your Digital ID Card
    • Managing your profile and notifications
    • Settings, Help and Support
    • Signing out and getting account help
    • Your profile
    • Your Profile (Mobile App)
    • Browse your building's amenities
    • Change or cancel an amenity booking
    • FAQ: Amenity bookings
    • How to book an amenity
    • How to Change or Cancel Your Booking
    • How to Pay a Security Deposit Later
    • How to View Your Bookings and Receipts
    • Overview: Booking Amenities in the App
    • Save your favourite amenities
    • Troubleshooting amenity bookings (residents)
    • Understanding Amenity Booking Rules in the URBI App
    • Why can't I book this amenity?
    • "A payment is already in progress", what it means and what to do
    • Billing & Purchases: an overview
    • Card Processing Fees Explained
    • Connecting your bank for pre-authorized payments
    • Connecting your bank for pre-authorized payments
    • How paying part of an invoice works
    • How several people can each pay their share of one invoice
    • How to Make a Payment
    • How to pay an invoice
    • Paying overdue charges in the portal
    • Paying overdue charges in the portal
    • Payment and bank connection help
    • Resident billing: knowledge base
    • Setting up automatic credit-card payments
    • Sharing an Invoice with Someone in Your Home
    • Troubleshooting payments
    • Understanding Charges
    • Understanding declined charges
    • Understanding Invoices
    • What autopay means for you
    • When a payment can't go through
    • When a payment can't go through
    • Your Payment Receipts
    • How to read building news and announcements
    • Notifications and the mobile app
    • Using the News Feed
    • Apple Mail or iCloud: how to make sure URBI emails reach your inbox
    • Gmail: how to make sure URBI emails reach your inbox
    • Outlook, Hotmail, or Live: how to make sure URBI emails reach your inbox
    • Shaw email: how to make sure URBI emails reach your inbox
    • Why some emails do not reach a resident's inbox
    • Work or corporate email: how to get URBI emails unblocked by your IT team
    • Yahoo Mail: how to make sure URBI emails reach your inbox
    • How to message your property team
    • How to use Arthur, your building assistant
    • How to browse and order from Market
    • How to check on a past Market order
    • How to pay for a Market order
    • How to save a favourite vendor in Market
    • What is Market?
    • How to activate visitor parking
    • How to find your building documents
    • How to report a maintenance issue
    • How to schedule a visitor
    • How to see your packages
    • How to sign up for a building event
All collections

This is a small set of articles about billing and payments. Two are written for property staff (how declined charges show up in the Transaction Center and how to respond to them), and two are written for residents (how overdue charges appear in the app, what to do when a payment doesn't go through, and how to connect a bank account for pre-authorized payments). Each article documents how the feature works today, in the app's own on-screen wording.

Articles

  • Understanding declined charges: for staff
  • Paying overdue charges in the portal: for residents
  • When a payment can't go through: for residents
  • Connecting your bank for pre-authorized payments: for residents and staff

Was this article helpful?

Related articles

URBI App and Portal

Billing & Purchases: an overview

Billing & Purchases is where every property invoice, Konnect order, amenity booking, and event ticket lives in one place, across three tabs: Home, Charges, and Invoices.

Read
URBI App and Portal

"A payment is already in progress", what it means and what to do

This message means the app found another payment attempt on this invoice that hasn't finished yet. It's a safety check, not an error on your end, and it clears itself on its own, usually within about...

Read
URBI App and Portal

Card Processing Fees Explained

If you have paid an invoice by card in the portal, you may have noticed a small "Processing fee" line above your total. This article explains what that fee is, why it is there, and how it is...

Read
URBI App and Portal

Connecting your bank for pre-authorized payments

Pre-authorized payment lets your property debit your bank account directly instead of you paying manually each time. This article explains how to connect and manage the bank account used for it.

Read
All URBI App and Portal articlesAsk the URBI team
URBI

Transforming buildings with one platform powered by HERO AI.

Solutions

  • All Solutions
  • For Property Managers
  • For Building Operators
  • For Owners
  • For Finance Teams
  • For Businesses

Building Benefits

  • Residential Buildings
  • Commercial Buildings
  • Education Buildings
  • Senior Living

Products

  • All Products
  • URBI Kore
  • URBI Konnect
  • URBI AI
  • URBI Accounting (Beta)

Company

  • About Us
  • CareersWe're Hiring
  • Contact
  • Customers

Resources

  • All Resources
  • Help Center
  • Blog
  • Releases
  • System Status

Compare

  • Compare Us to Residential
  • Compare Us to Commercial
  • Compare Us to K-12

Legal

  • Security & Privacy
  • Terms & Conditions
  • Terms of Service for Konnect

© 2026 URBI. All rights reserved.

Privacy PolicyTerms of Service

Schedule a Demo