How to book an amenity

This article walks you through reserving an amenity, choosing an available time, reviewing any price, and confirming your booking.

Who this is for: residents using the URBI app. You need to be registered to your building and the amenity must be available for your residency type.

Choose an amenity

Open Amenities and tap the amenity you want. Check its Type, Hours, Capacity, Description, and Policies.

If it says "Drop In Only," there is no booking button because a booking is not needed. If it is bookable, tap "Book Amenity."

Pick an available date and time

Choose a date in the calendar, then select your time.

• Some amenities offer individual time slots.
• Others let you choose a start time and end time.
• For a multi-day amenity, choose check-in and check-out dates and times. Some amenities set those times for you.
• Dates or times that are unavailable cannot be selected. A closed maintenance date cannot be booked.

The app also shows the amenity's booking rules. If your selection breaks a rule, or overlaps an existing booking, change the date or time before you continue.

Review the price and payment

After you choose a date and time, review the pricing summary. It can include required charges and optional items. You can choose optional items, and adjust the quantity where the app provides plus and minus controls.

If the total is $0, no card is needed. If payment is required, choose a saved payment method or tap "Add Credit Card" or "Add Another Card."

The price summary may include a deposit. The app states that deposits are held temporarily and refunded after the booking if no damages occur.

For some bookings, the app offers "Pay deposit now."

• When this option is off, the summary says the deposit is due on the displayed date and is "Not charged today."
• When it is on, the deposit is added to "Total today."

Only rely on the amount and due date shown in your own booking screen, because they can differ by amenity and booking time.

Confirm your booking

Complete the confirmation control at the bottom of the screen. For a paid booking, the control shows the amount to pay. For a booking with nothing due today, it asks you to confirm the booking.

When the booking succeeds, URBI shows a confirmation. You can add the booking to your calendar. For a paid booking, the confirmation can also offer a receipt download. If a deposit was deferred, the confirmation shows its due date and may offer "Pay deposit early."

If payment is still due later, open the booking from your order details and use "Complete Payment." Contact building management if you need help with the booking rules or availability.