Signing out and getting account help
Use this guide when you need to sign out, reset a forgotten password, or cannot create an account. Who this is for: residents using the URBI app. You need access to the app for signing out or to the...
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Use this guide when you need to sign out, reset a forgotten password, or cannot create an account.
Who this is for: residents using the URBI app. You need access to the app for signing out or to the email address associated with your account for a password reset.
Sign out
- Open your profile.
- Scroll to the bottom.
- Tap Sign Out.
URBI returns you to the Sign In screen.
Reset a forgotten password
- On the Sign In screen, tap Forgot password?
- Enter the email address associated with your account and tap Continue.
- Choose Email, or SMS if that option is offered for your account.
- Enter the six-digit verification code you receive.
- Enter and confirm a new password, then tap Reset Password.
The app only offers SMS verification when a phone number is available for your account. You can use Resend Code if you need another code.
If you cannot sign in
Check that you are using the email address connected to your URBI account and that your password is correct. If you still cannot sign in, use Forgot password? to reset it.
If you need an account
URBI account creation requires an invitation. On the Join URBI screen, enter the email address that received your invitation. If the app says No Invitation Found, use the email address from the invitation or contact the person or team that sent it or manages your building.
For general product help, open your profile, tap Settings, then tap Help Center.