When You Only See News and Profile
Why the portal may show only News and Profile with no billing tabs, what you can still do, and who to contact if you expected to see billing.
Last updated
If you sign in to the portal and only see News and Profile in your navigation, with no Home, Billing, or Shared Invoices tabs, this is expected, not a bug. This article explains why this happens, what you can still do, and who to contact if you expected to see billing.
Why this happens
The portal's billing features (Home, Billing, Shared Invoices) only appear once your property has turned on online accounting for your home. Some properties manage billing outside the portal, and some are still in the process of setting it up. Until online accounting is enabled for your home, those tabs simply do not appear.
This is a property-level and per-home setting, not something tied to your individual account or something you can turn on yourself.
What you can still do
Even in this state, the portal is fully functional for what it does support:
News works exactly as normal. You can read property-wide announcements and news targeted to your home, use the "Urgent first" toggle, read follow-up updates on a story, and open any attachments. See the article on the News feed for details.
Profile works as normal too, so you can still manage your own account details.
If you have access to more than one home, you can still switch between them from within News, the same way you would elsewhere in the portal. Each home's news will show correctly even without billing enabled.
What you will not see
Because there is nothing to show, the portal does not display a grayed-out or "coming soon" version of Home, Billing, or Shared Invoices. Those tabs are simply absent until accounting is turned on for your home.
What this means for you
Seeing only News and Profile does not mean something is broken. It means your property has not enabled online billing for your home yet.
You have not lost access to anything you previously had; if billing was never enabled, there was never a Billing tab to begin with.
News keeps working the same way whether or not billing is enabled.
If you manage or have access to multiple homes, and even one of them has billing enabled, you may see billing tabs while viewing that home and only News and Profile while viewing another.
FAQ
Q: I used to see a Billing tab and now it's gone. What happened? A: This would be unusual and worth checking on. Contact hello@myurbi.co so we can look into your account.
Q: Will Billing show up automatically once my property turns it on? A: Yes. Once your property enables online accounting for your home, the Billing, Home, and Shared Invoices tabs will appear the next time you use the portal.
Q: Can I still pay my fees somehow if I don't see Billing? A: The portal will not show payment options until billing is enabled. Ask your property manager how they currently collect payments in the meantime.
Q: I have more than one home, and only one shows billing. Is that normal? A: Yes. Online accounting can be turned on separately for each home, so it is normal to see billing for one and only News and Profile for another.
Q: Who do I contact if I expected to see billing? A: Reach out to your property manager first, since they control when online accounting is enabled. You can also contact hello@myurbi.co if you are not sure who to ask or want us to help confirm your account setup.
Questions about what you see in the portal? Contact hello@myurbi.co.