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  1. Help Center
  2. /URBI App and Portal
  3. /Getting Started
  4. /A Tour of Your Portal

A Tour of Your Portal

A walkthrough of the resident portal: the account summary and each tab (Home, Billing, News, Shared, Profile), and why your tabs may differ from someone else's.

Last updated August 13, 2026

URBI App and Portal
    • A Tour of Your Portal
    • Getting started with the URBI app
    • How to get around the URBI app
    • How to switch between your properties or units
    • How to switch between your properties or units
    • How to use quick actions from the plus button
    • Managing More Than One Home
    • Managing your unit registrations
    • Resetting your password and sign-in help
    • Signing in to your resident portal
    • What Happens During an Ownership or Occupancy Transfer
    • When You Only See News and Profile
    • Why can't I see something in the menu?
    • Choose light or dark mode
    • FAQ: Your Profile
    • How to Edit Your Profile
    • How to Manage Notification Preferences
    • How to Switch Property or Unit (Profile)
    • How to Use Your Digital ID Card
    • Managing your profile and notifications
    • Settings, Help and Support
    • Signing out and getting account help
    • Your profile
    • Your Profile (Mobile App)
    • Browse your building's amenities
    • Change or cancel an amenity booking
    • FAQ: Amenity bookings
    • How to book an amenity
    • How to Change or Cancel Your Booking
    • How to Pay a Security Deposit Later
    • How to View Your Bookings and Receipts
    • Overview: Booking Amenities in the App
    • Save your favourite amenities
    • Troubleshooting amenity bookings (residents)
    • Understanding Amenity Booking Rules in the URBI App
    • Why can't I book this amenity?
    • "A payment is already in progress", what it means and what to do
    • Billing & Purchases: an overview
    • Card Processing Fees Explained
    • Connecting your bank for pre-authorized payments
    • How paying part of an invoice works
    • How several people can each pay their share of one invoice
    • How to Make a Payment
    • How to pay an invoice
    • Paying overdue charges in the portal
    • Paying overdue charges in the portal
    • Payment and bank connection help
    • Resident billing: knowledge base
    • Setting up automatic credit-card payments
    • Sharing an Invoice with Someone in Your Home
    • Troubleshooting payments
    • Understanding Charges
    • Understanding declined charges
    • Understanding Invoices
    • What autopay means for you
    • When a payment can't go through
    • When a payment can't go through
    • Your Payment Receipts
    • How to read building news and announcements
    • Notifications and the mobile app
    • Using the News Feed
    • Apple Mail or iCloud: how to make sure URBI emails reach your inbox
    • Gmail: how to make sure URBI emails reach your inbox
    • Outlook, Hotmail, or Live: how to make sure URBI emails reach your inbox
    • Shaw email: how to make sure URBI emails reach your inbox
    • Why some emails do not reach a resident's inbox
    • Work or corporate email: how to get URBI emails unblocked by your IT team
    • Yahoo Mail: how to make sure URBI emails reach your inbox
    • How to message your property team
    • How to use Arthur, your building assistant
    • How to browse and order from Market
    • How to check on a past Market order
    • How to pay for a Market order
    • How to save a favourite vendor in Market
    • What is Market?
    • Adding your event tickets to your phone
    • How to activate visitor parking
    • How to find your building documents
    • How to report a maintenance issue
    • How to schedule a visitor
    • How to see your packages
    • How to sign up for a building event
All collections

On this page

  • The account summary
  • The tabs
  • Home
  • Billing
  • News
  • Shared
  • Profile
  • Why your tabs might look different from someone else's
  • What this means for you
  • FAQ

Your owner/resident portal is the place to check your account, pay what you owe, keep up with your property, and manage your info, all in one spot. This article walks through each area of the portal so you know where to look for what you need.

The account summary

At the top of every tab, you will see your account summary. It shows:

  • Your overall status (Good Standing, Balance Due, or Past Due)

  • Your current balance

  • A few quick stats: your monthly fees, your next charge date, how many open invoices you have, and whether auto-pay is on

  • If you are associated with more than one home, a home selector so you can focus the portal on one home or view them all together (see the companion article "Managing More Than One Home" for details)

This summary stays visible no matter which tab you are on, so you always know where your account stands.

The tabs

Below the account summary is the tab bar. Depending on what your property has turned on for your home, you may see some or all of the following:

Home

Your starting point. This is where you will find:

  • Needs Approval: any charges that require your sign-off before your property can bill them

  • Upcoming Charges: fees that are scheduled to be billed soon, so nothing catches you off guard

  • Recent: your most recent payments, so you can confirm something went through

Billing

Your full list of invoices and payments. From here you can view an invoice's details, pay what is due (one invoice at a time or all open invoices together), and see your payment history.

News

Updates from your property: announcements, notices, and other posts your property manager or board shares with residents and owners. News is read-only, newest posts first.

Shared

Invoices that have been shared with you, for example, a co-resident sending you their share of a bill, or one you have sent to someone else. You will only see this tab if you have shares to show. From here you can pay your portion of a shared invoice and track whether the other side has paid theirs.

Profile

Your personal information, contact details, and account settings, including where you manage auto-pay.

Why your tabs might look different from someone else's

Not every resident or owner sees the same tabs. What you see depends on what your property has enabled for your home:

  • If your home does not have billing set up in the portal, the Home, Billing, and Shared tabs will not appear. You will still see News (if your property posts it) and Profile.

  • The Shared tab only appears once there is at least one shared invoice to show, either sent to you or by you.

  • News only appears if your property has posted news that applies to your home.

This is expected behavior, not a bug. If you believe a tab is missing that you should have, contact your property manager or reach out to us.

What this means for you

  • Start on Home for a quick daily check: anything needing your approval, anything coming up, anything that just went through.

  • Use Billing when you are ready to review or pay an invoice, or want your full payment history.

  • Check News periodically for property announcements.

  • Use Shared if you split costs with a co-resident or co-owner.

  • Keep your Profile up to date so your property can reach you and so auto-pay works the way you expect.

FAQ

Q: Why don't I see a Billing tab? A: Billing (along with Home and Shared) only appears if your home has billing accounts set up in the portal. If you believe this is a mistake, contact your property manager.

Q: Why don't I see a News tab? A: News only shows once your property has posted something that applies to your home. If your property has not posted anything yet, or your home is not part of any active property, you will not see this tab.

Q: I have more than one home. Does the portal show me all of them at once? A: Yes, by default your account summary and tabs combine everything across your homes. You can also narrow the view to a single home using the home selector. See "Managing More Than One Home" for details.

Q: Can I change which tabs I see? A: No, tab visibility is controlled by what your property has enabled for your home, not by a personal setting. Contact your property manager if you think something should be turned on that isn't.

Questions about your portal? Contact hello@myurbi.co.

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