Your Payment Receipts

Every time you make a payment through the URBI portal, you get an emailed receipt for your records. This article explains what the receipt includes and when to expect it.

What the receipt includes

Your payment receipt email is a full breakdown of the payment you just made, not just a bare confirmation line. It includes:

• A subtotal. The base amount being paid, before any processing fee.
• A processing fee line (only if one applied). If your property passes along a card processing fee and you paid by card, the receipt shows that fee as its own line, separate from the subtotal. If no processing fee applied to your payment, this line does not appear at all, so the subtotal and total paid will match.
• The total paid. The full amount charged to your card or payment method.
• The payment method used. For example, the card type and last four digits, or the payment method you used.
• A reference to what the payment applied to. For a regular invoice payment, this is the invoice number. For a shared invoice, see the "shared portion" section below.
• A confirmation reference, when available. This is a payment confirmation code from our payment processor (Stripe) that our support team can look up if you ever need to ask about a specific payment.

(screenshot: example payment receipt email showing subtotal, processing fee, total paid, payment method, and invoice reference)

When you receive it

You receive one receipt email per payment, sent automatically once the payment is confirmed. You do not need to request it, and you will not receive duplicate receipts for the same payment. If you make several separate payments (for example, paying a charge early and later paying an invoice), each one gets its own receipt.

What this means for you

• Keep these emails for your records. Each receipt has everything you would need to reference a specific payment, including the confirmation reference for support inquiries.
• If a processing fee was part of your payment, it will always be shown as its own line, never folded silently into the total, so you can see exactly what you paid toward your balance versus what went to processing costs.
• The receipt only ever goes to you, the person who made the payment.

The "shared portion" receipt

If someone forwarded or shared an invoice with you and you paid your portion of it, your receipt looks a little different from a regular invoice receipt:

• It is clearly marked as a "Shared portion" payment.
• Instead of a plain subtotal, it shows "Your share of invoice total" as the amount you are paying.
• The reference section shows the shared invoice number along with the full invoice total, so you can see how your share relates to the whole invoice, even though you only paid part of it.
• This receipt goes only to you, the person who paid the share. It does not go to whoever shared the invoice with you.

(screenshot: example "shared portion" receipt showing the shared invoice pill and the full invoice total reference)

FAQ and troubleshooting

I paid but haven't received a receipt yet. Receipts are sent automatically shortly after your payment is confirmed. If a few minutes have passed and you still don't see it, check your spam or junk folder. If it still isn't there, contact us with the date and approximate amount of the payment so we can confirm it went through and resend confirmation details.

The amount on my receipt doesn't match what I expected. Check whether a processing fee line is shown. If your property passes along card processing costs, the total paid will be slightly higher than the base amount you were paying. If something still looks off, contact us with the receipt details.

Can I get a copy of an old receipt? Payment history for paid invoices is available in the Billing tab of the portal. If you need a specific receipt resent, contact us.

I shared an invoice with someone. Do I get a copy of their "shared portion" receipt? No. The shared-portion receipt goes only to the person who made that payment. You will be notified separately when your shared invoice is paid.

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Questions about your payment receipts? Contact hello@myurbi.co.