Work or corporate email: how to get URBI emails unblocked by your IT team
For residents using a company or work email address. Explains why IT controls the filter and includes a ready to send email you can forward to your IT team to allowlist myurbi.co.
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This guide is for residents who read their building emails at a work or company email address. That usually means an email given to you by your employer, ending in your company's name (for example, yourname@yourcompany.com) rather than gmail.com, outlook.com, yahoo.com, or shaw.ca.
Why this one is different
With a personal email like Gmail or Yahoo, you can fix spam problems yourself. With a work email, the spam filter is usually run by your company's computer team (often called IT) or by a security service such as Microsoft 365, Google Workspace, Mimecast, Proofpoint, or Barracuda. These filters sit above your inbox, so even if you mark our email as safe, the filter can still hold our messages back.
The good news is the fix is simple. You just need to ask your IT team to allow our emails. To make that easy, we have written the message for you. You only need to copy it and send it to them.
What to do, step by step
Find out who handles computer or email support at your company. It is often an email address like it@yourcompany.com, helpdesk@yourcompany.com, or support@yourcompany.com. If you are not sure, ask a coworker or your office manager.
Open a new, blank email to that person or team.
In the subject line, type: Please allow emails from myurbi.co
Copy the message in the gray box below and paste it into your email. (To copy: highlight the text with your mouse, then press the Ctrl and C keys together on a PC, or the Command and C keys together on a Mac. To paste: click in your email and press Ctrl and V, or Command and V.)
Where it says [Your name], type your own name.
Click Send.
The message to send your IT team
Hi team,
I receive important building notices from URBI, and some of their emails are being filtered, quarantined, or sent to my junk folder before they reach me. Could you please allow their emails so their messages always reach my inbox?
Here are the details:
Their sending domain is myurbi.co.
Please add myurbi.co to the safe sender or allow list, and make sure it is not held in spam quarantine, for my mailbox (or for the whole organization if that is easier).
Their emails are properly set up and verified (they have SPF, DKIM, and DMARC in place), which confirms they are a legitimate sender and not a fake or spoofed address.
Thank you,
[Your name]
After you send it
Once your IT team confirms they have allowed myurbi.co, our emails should start arriving normally. If they have any technical questions, ask them to contact your property manager and we will work with them directly.