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  1. Help Center
  2. /URBI App and Portal
  3. /Getting Started
  4. /Getting started with the URBI app

Getting started with the URBI app

Use this guide to sign in and get familiar with the Home screen. URBI shows information and services for the home currently selected in your account. Who this is for: residents with a URBI account....

Last updated August 15, 2026

URBI App and Portal
    • A Tour of Your Portal
    • Getting started with the URBI app
    • How to get around the URBI app
    • How to switch between your properties or units
    • How to switch between your properties or units
    • How to use quick actions from the plus button
    • Managing More Than One Home
    • Managing your unit registrations
    • Resetting your password and sign-in help
    • Signing in to your resident portal
    • What Happens During an Ownership or Occupancy Transfer
    • When You Only See News and Profile
    • Why can't I see something in the menu?
    • Choose light or dark mode
    • FAQ: Your Profile
    • How to Edit Your Profile
    • How to Manage Notification Preferences
    • How to Switch Property or Unit (Profile)
    • How to Use Your Digital ID Card
    • Managing your profile and notifications
    • Settings, Help and Support
    • Signing out and getting account help
    • Your profile
    • Your Profile (Mobile App)
    • Browse your building's amenities
    • Change or cancel an amenity booking
    • FAQ: Amenity bookings
    • How to book an amenity
    • How to Change or Cancel Your Booking
    • How to Pay a Security Deposit Later
    • How to View Your Bookings and Receipts
    • Overview: Booking Amenities in the App
    • Save your favourite amenities
    • Troubleshooting amenity bookings (residents)
    • Understanding Amenity Booking Rules in the URBI App
    • Why can't I book this amenity?
    • "A payment is already in progress", what it means and what to do
    • Billing & Purchases: an overview
    • Card Processing Fees Explained
    • Connecting your bank for pre-authorized payments
    • How paying part of an invoice works
    • How several people can each pay their share of one invoice
    • How to Make a Payment
    • How to pay an invoice
    • Paying overdue charges in the portal
    • Paying overdue charges in the portal
    • Payment and bank connection help
    • Resident billing: knowledge base
    • Setting up automatic credit-card payments
    • Sharing an Invoice with Someone in Your Home
    • Troubleshooting payments
    • Understanding Charges
    • Understanding declined charges
    • Understanding Invoices
    • What autopay means for you
    • When a payment can't go through
    • When a payment can't go through
    • Your Payment Receipts
    • How to read building news and announcements
    • Notifications and the mobile app
    • Using the News Feed
    • Apple Mail or iCloud: how to make sure URBI emails reach your inbox
    • Gmail: how to make sure URBI emails reach your inbox
    • Outlook, Hotmail, or Live: how to make sure URBI emails reach your inbox
    • Shaw email: how to make sure URBI emails reach your inbox
    • Why some emails do not reach a resident's inbox
    • Work or corporate email: how to get URBI emails unblocked by your IT team
    • Yahoo Mail: how to make sure URBI emails reach your inbox
    • How to message your property team
    • How to use Arthur, your building assistant
    • How to browse and order from Market
    • How to check on a past Market order
    • How to pay for a Market order
    • How to save a favourite vendor in Market
    • What is Market?
    • Adding your event tickets to your phone
    • How to activate visitor parking
    • How to find your building documents
    • How to report a maintenance issue
    • How to schedule a visitor
    • How to see your packages
    • How to sign up for a building event
All collections

On this page

  • Sign in
  • Take a quick tour of Home
  • Open your profile
  • Keep Home up to date

Use this guide to sign in and get familiar with the Home screen. URBI shows information and services for the home currently selected in your account.

Who this is for: residents with a URBI account. You need the email address and password for that account.

Sign in

  1. Open URBI and enter your email and password on the Sign In screen.
  2. Tap Sign In.
  3. After you sign in, URBI opens Home.

New to URBI? Accounts are created from an invitation. If you received one, use the email address that received the invitation when you sign up. URBI checks that email before it lets you continue.

Take a quick tour of Home

At the top of Home, you will see your name and the Home heading. Below that, URBI may show building announcements or banners.

Use the category row to view information for your selected home:

  • News shows building news. You can turn on Prioritize Urgent News to show urgent news first.
  • Events appears when your building has events enabled.
  • Parking appears when parking is available in your building.
  • Packages shows package updates.
  • Bookings appears when amenity bookings are available in your building.
  • Visitors shows visitor information and lets you start a visitor request.

Some categories may not appear because that service is not enabled for your building.

Open your profile

Use the profile area in the app navigation to open your profile. From there, you can update your details, select another home if you have more than one, open Unit Registrations, and open Settings.

Keep Home up to date

Pull down on the Home screen to refresh it. This refreshes your profile and the current Home feed.

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