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  1. Help Center
  2. /URBI App and Portal
  3. /Getting Started
  4. /How to get around the URBI app

How to get around the URBI app

This article explains how to use the menu at the bottom of the URBI app, open quick actions, and understand when the menu gets out of your way. Who this is for: Residents signed in to the URBI app....

Last updated August 15, 2026

URBI App and Portal
    • A Tour of Your Portal
    • Getting started with the URBI app
    • How to get around the URBI app
    • How to switch between your properties or units
    • How to switch between your properties or units
    • How to use quick actions from the plus button
    • Managing More Than One Home
    • Managing your unit registrations
    • Resetting your password and sign-in help
    • Signing in to your resident portal
    • What Happens During an Ownership or Occupancy Transfer
    • When You Only See News and Profile
    • Why can't I see something in the menu?
    • Choose light or dark mode
    • FAQ: Your Profile
    • How to Edit Your Profile
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    • How to Use Your Digital ID Card
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    • Your profile
    • Your Profile (Mobile App)
    • Browse your building's amenities
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    • FAQ: Amenity bookings
    • How to book an amenity
    • How to Change or Cancel Your Booking
    • How to Pay a Security Deposit Later
    • How to View Your Bookings and Receipts
    • Overview: Booking Amenities in the App
    • Save your favourite amenities
    • Troubleshooting amenity bookings (residents)
    • Understanding Amenity Booking Rules in the URBI App
    • Why can't I book this amenity?
    • "A payment is already in progress", what it means and what to do
    • Billing & Purchases: an overview
    • Card Processing Fees Explained
    • Connecting your bank for pre-authorized payments
    • How paying part of an invoice works
    • How several people can each pay their share of one invoice
    • How to Make a Payment
    • How to pay an invoice
    • Paying overdue charges in the portal
    • Paying overdue charges in the portal
    • Payment and bank connection help
    • Resident billing: knowledge base
    • Setting up automatic credit-card payments
    • Sharing an Invoice with Someone in Your Home
    • Troubleshooting payments
    • Understanding Charges
    • Understanding declined charges
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    • What autopay means for you
    • When a payment can't go through
    • When a payment can't go through
    • Your Payment Receipts
    • How to read building news and announcements
    • Notifications and the mobile app
    • Using the News Feed
    • Apple Mail or iCloud: how to make sure URBI emails reach your inbox
    • Gmail: how to make sure URBI emails reach your inbox
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    • Shaw email: how to make sure URBI emails reach your inbox
    • Why some emails do not reach a resident's inbox
    • Work or corporate email: how to get URBI emails unblocked by your IT team
    • Yahoo Mail: how to make sure URBI emails reach your inbox
    • How to message your property team
    • How to use Arthur, your building assistant
    • How to browse and order from Market
    • How to check on a past Market order
    • How to pay for a Market order
    • How to save a favourite vendor in Market
    • What is Market?
    • Adding your event tickets to your phone
    • How to activate visitor parking
    • How to find your building documents
    • How to report a maintenance issue
    • How to schedule a visitor
    • How to see your packages
    • How to sign up for a building event
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On this page

  • Use the bottom menu
  • Check for unread messages
  • Open quick actions
  • When the menu disappears
  • If a tab or button is missing

This article explains how to use the menu at the bottom of the URBI app, open quick actions, and understand when the menu gets out of your way.

Who this is for: Residents signed in to the URBI app.

Use the bottom menu

The main menu is the rounded bar that floats above the bottom of your screen. Tap a tab to move to that part of the app. The highlight slides to the tab you selected.

Depending on what your building offers, the menu can include:

  • Home: Return to the main screen.
  • Amenities: View the amenities available at your building.
  • Messages: Read and send messages.
  • Profile: View your resident profile and app options.
  • Market: Open your building's Market.

Home, Messages, and Profile are always part of the menu. Amenities and Market appear only when your building offers them in URBI.

On most screen sizes, the selected tab shows its name. When all five tabs are present, the name replaces the selected tab's icon. On a narrow screen, the app may show only icons so everything fits.

Check for unread messages

A small count on Messages shows how many unread conversations you have. If there are more than 99, the count shows 99+.

The count fades from view while you are on Messages. It appears again when you leave Messages and still have unread conversations.

Open quick actions

If an action is available, a round gold plus button appears to the right of the menu. Tap it to see the things you can start right away, such as a message, booking, or parking activation.

The available choices depend on your building and what you can use. If there are no available quick actions, the gold button does not appear and the menu recentres itself.

See How to use quick actions from the plus button for each choice.

When the menu disappears

The menu hides when it would cover something you are using. This can happen:

  • While you are inside a conversation.
  • While a panel or sheet is open over the screen.
  • While your Market cart is open.
  • On some full-screen pages, such as amenity, parking, Market, or settings details.

Finish or close what you are viewing to return to the main navigation.

If a tab or button is missing

The app changes its menu to match your building and your access. See Why can't I see something in the menu? for every common reason.

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