FAQ: Your Profile
Common questions about the mobile-app Profile tab: changing your email, the unit selector, missing menu items, re-enabling blocked push notifications, and signing out.
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Common questions about the Profile tab, your profile information, and notification settings.
Who can use it: All residents using the URBI mobile app.
How do I change my email address?
Your email address is always read-only in the app. Tapping it in "My Profile" shows an alert: "Unable to Edit Email", "To change your email address, please contact your building administrator." See "How to Edit Your Profile."
Why can't I tap the Property & Unit selector?
The selector is only tappable if you have more than one unit or property associated with your account. If you have just one unit, it's shown for reference but isn't tappable. See "How to Switch Property or Unit."
Why don't I see Service Tickets in my menu?
Service Tickets ("Request maintenance") is not shown on all plans, it's hidden on the BASIC plan. If you believe your building should have this feature, contact your building administrator.
Why don't I see Board Decisions in my menu?
Board Decisions ("Vote on board decisions") is only visible to board members. If you're not on your building's board, this menu item won't appear.
How do I turn push notifications back on if they're blocked?
If your Push Notifications toggle shows "Blocked in iOS Settings," tap it, this opens your phone's Settings app, where you can re-enable notifications for URBI. See "How to Manage Notification Preferences."
Can I delete my account or change my password in the app?
No, deleting your account and changing your password aren't available in the app. Contact your building administrator or URBI support for help with either.
Where do I sign out?
On the Profile tab, scroll to the bottom and tap the red outline Sign Out button. This signs you out and returns you to the login screen. See "Overview: Your Profile."