How to View Your Bookings and Receipts
Your order history keeps a record of every amenity booking, its status badge, full pricing breakdown, and a downloadable receipt once payment is processed.
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Your order history keeps a record of every amenity booking, its current status, and its receipt.
Who can use it: Residents using the URBI mobile app.
1. Open your order history
Go to Order History to see a list of your past and current amenity bookings.
Order history list:
Order History
Party Room
Aug 3, 6:00pm
Confirmed
Rooftop Lounge
Jul 28, 2:00pm
Pending
Party Room
Jul 15, 5:00pm
Refunded
2. What the status badges mean
Badge | What it means |
Confirmed | Your booking is fully paid and confirmed. |
Pending | Awaiting staff confirmation or payment processing. |
Payment Pending | Payment hasn't gone through yet. |
Confirmed, deposit pending | Your booking is confirmed but a deposit is still owed. |
Refunded | Money was returned to your original payment method. |
Cancelled | The booking was cancelled. |
Waived / Voided | The charge was waived or voided and won't be collected. |
3. Viewing a booking's details
Tap a booking to see its detail screen: date and time, any notes, and a full pricing breakdown, including deposit vs. fee line items. If part of the charge was refunded, that amount is shown struck through.
Booking detail with a partial refund:
Party Room
Jul 15, 5:00pm to 8:00pm
Booking fee | $25.00 |
Security deposit | $150.00 |
Extra chairs | $10.00 |
Refunded
4. Downloading a receipt
Tap Download Receipt from the booking's success screen, the payment sheet, or the order detail page, a receipt is available from all three once payment has been processed.
See "How to Book an Amenity" and "How to Change or Cancel Your Booking."