Adding your event tickets to your phone
After you reserve or buy tickets for a building event, you can save them to Apple Wallet or Google Wallet. Each ticket becomes its own pass with its own barcode, so the person at the door can scan...
Last updated
After you reserve or buy tickets for a building event, you can save them to Apple Wallet or Google Wallet. Each ticket becomes its own pass with its own barcode, so the person at the door can scan each guest in separately.
Who this is for: residents using the Resident App, and anyone who opened a ticket link from an event email. You do not need the app to save a ticket to your wallet.
Where to do it
There are two places, and they work the same way.
In the Resident App. Open Events, then open your tickets for that event. Checkout also brings you straight here after a purchase, so this is the natural moment to save them.
From the link in your email. Every ticket email carries a link to your ticket page. It opens in your phone's browser, no account and no app needed.
If you have one ticket
Tap the wallet button and your phone takes it from there. On an iPhone it reads Add to Apple Wallet, on Android Save to Google Wallet. There is no extra question to answer.
If you have several tickets
You get to choose whether to save the whole order or just one ticket.
In the app, each ticket card has its own button naming that ticket, for example Add Ticket 2 to Apple Wallet. There is also one button for the whole order, Add All 3 Tickets to Apple Wallet. On Android these read Save Ticket 2 to Google Wallet and Save All 3 Tickets to Google Wallet.
From the email link, tapping the wallet badge opens a short panel that asks which you want:
- Add all 3 tickets, which is what most people want
- Just Ticket 2 of 3, naming whichever ticket you are currently looking at
- Cancel
Saving one ticket now does not stop you saving the others later. You can come back and add the rest at any time.
What the pass looks like
If the event has a photo, that photo is on the pass, and the pass takes its colour from the photo.
The front of the pass shows which ticket it is (for example 2 of 3), the event name, who the ticket is for, the ticket type, the date and time, and the venue. That "2 of 3" matters: when your phone stacks the passes for one order together, it is the only line you can see without opening each one, so it is how you tell your tickets apart.
Flip the pass over for the ticket number, the order number, the full venue address, your building's name, and a reminder to show the code at the door. If the event photo came from a photographer who asked to be credited, the credit is there too.
Passing a ticket to someone else
Save just that ticket, then share the pass from your wallet the way you would share any other pass. Each ticket carries its own code, so the one you share works on its own and yours still works.
If something does not go to plan
The wallet button is not there. The order has not been paid for yet, or it was cancelled. A ticket that has been cancelled cannot be added.
You have four tickets but only three could be saved. One of them was cancelled. The panel says so in plain words before you choose, for example "This order has 4 tickets, 3 of which can be added to your wallet."
Nothing happened when you tapped it. Open the ticket link on the phone you want the ticket on. A wallet pass has to be added on the device that will carry it, so saving from a laptop will not put it on your phone.
You saved the tickets and now cannot find them. Open your wallet app and look for your building's event. All the tickets from one order are stacked together as a single group rather than spread out separately.