How to find a cheque, and what to do when it is locked
Find a cheque Go to Accounting > Expenses and open the Cheques tab. The list opens on outstanding cheques. To search for a specific one, click into the bar above the list and type the cheque number....
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Find a cheque
- Go to Accounting > Expenses and open the Cheques tab.
- The list opens on outstanding cheques. To search for a specific one, click into the bar above the list and type the cheque number.
- To narrow the list instead, type a filter name in the same bar (state, bank account, payee, cheque number, or a date range) and pick a value. It is added as a chip you can remove later.
- Click a row to expand it. You will see the bills that cheque paid for, and its full history.
- To open one of those bills, use the link beside it.
If you are looking at all your properties at once, each row also names the property it belongs to.
When reprint, reissue or void is switched off
A cheque is locked once its money has cleared your bank. The message on the disabled action names what to undo. There are three cases.
The bank reconciliation it belongs to is finished. Go to Accounting > General Ledger and reopen that bank reconciliation. The cheque unlocks while the reconciliation is open again.
The cheque was ticked off on a finished reconciliation. Reopen that reconciliation and clear the cheque's entry from it.
The cheque is matched to a bank transaction. Go to Bank Reconciliation and unmatch it from that transaction.
In every case, redo the reconciliation or the match once you have finished changing the cheque, so your books stay tied to your bank.
Reprint, reissue or void
On a cheque that is not locked:
- Reprint prints the same cheque again, with the same number. No new payment is recorded and nothing changes in your ledger; only the reprint count goes up. Use this when a print job failed.
- Reissue retires the cheque and issues a new one with the next available number. The old number can never be used again. Use this when a cheque was lost or damaged in the mail.
- Void cancels the cheque outright with no replacement, and reverses the payment it made. The bills it paid go back to unpaid. Use this when the payment should not have been made at all.
Reissue and void both ask for a reason. That reason is stored with the event and shows in the cheque's history, so anyone reviewing the books later can see why it happened.
If a cheque paid more than one bill, the confirmation names every other bill affected before you commit.