Deposit notices: who is told and when
Deposit money used to change hands quietly. A deposit could be claimed against, handed back, or forfeited, and nobody was told: not the person whose money it was, not the property team holding it. A...
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Deposit money used to change hands quietly. A deposit could be claimed against, handed back, or forfeited, and nobody was told: not the person whose money it was, not the property team holding it. A deposit could also reach its expiry date and lapse without a word.
Every one of those moments now sends a notice. Nothing about how you record or resolve a deposit has changed. What has changed is that people find out.
The six moments that send a notice
| What happened | What the notice is called |
|---|---|
| The obligation is recorded | Bond Created |
| The money is received | Bond Received |
| An amount is claimed against the deposit | Bond Claim Filed, with the amount claimed |
| The deposit is released back | Bond Released |
| The deposit is forfeited | Bond Forfeited |
| The deposit reaches its expiry date | Bond Expired |
Each notice carries the deposit type, the amount, and who the deposit is recorded against, so it is readable without opening anything.
Who receives them
- The property's managers. Everyone recorded as a building manager on the property is notified for all six.
- The person the deposit belongs to, when the deposit is recorded against someone with a URBI account rather than typed in as a name only. They see the notice in the app, on the same notification feed as everything else.
If a deposit was recorded against a name with no account behind it, only the property's managers are notified. There is nowhere to send the other one.
What you should expect now
- People will receive notices they never got before. If you have been resolving deposits without telling anybody, expect the first claim or release after this change to prompt a question. That is the point.
- An expiry is no longer invisible. A held deposit that passes its expiry date is marked expired and announces itself. It does not claim, release, or forfeit anything: what happens to the money is still a decision a person makes. See Claiming, releasing, or forfeiting a deposit.
- Renewing a lease moves the expiry date forward, so a renewal keeps the expiry notice from arriving mid-term. See Renewing a lease.
- The reason you type when you claim an amount is read by other people. Write it the way you would want it read back to you.
What these notices are not
- They are not a receipt, and they are not an accounting document. The deposit's own record and its accounting entries are unchanged and remain the place to look for detail.
- They do not ask anyone to approve anything. Nothing waits on a notice being read.
- They do not replace the conversation. A forfeited deposit is still worth a phone call.