Using the Inbound Email Log
The Inbound email log shows every email a property's receipts address received and what happened to it. Use it when a bill is missing from the HERO Queue, when no reply arrived, or when you need to...
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The Inbound email log shows every email a property's receipts address received and what happened to it. Use it when a bill is missing from the HERO Queue, when no reply arrived, or when you need to see which attachments URBI skipped.
The log is available to property management staff, board members, and PMs who can access the property's expenses. You must select one property. It does not appear in All Properties.
Open the log
- Select the property whose receipts email you want to check.
- Go to Accounting > Expenses > HERO Receipts, then select Inbound email log at the top of the tab.
The toggle switches between receipts waiting in the Queue and received email history.
| Queue | Inbound email log |
Receipts address
receipts@example.myurbi.co
- Copy the receipts address shown in the log when someone needs the current address for that property.
- Find the email by its sender, subject, or received time, then open its details.
- Read the plain language result and the outcome for each attachment.
Each attachment has its own result and reason.
Vendor bill received
invoice.pdf, accepted
invoice.zip, skipped, unsupported file type
photos.pdf, skipped, file is over 10MB
Reasons an attachment can be skipped
The log tells you when an attachment has an unsupported file type, is over the 10MB per-file limit, or causes the email to exceed the 25MB per-email limit. Correct the reason shown, then send the attachment again.
An unrecognized sender receives no reply. If an expected email produced no reply, check this log first. If the email is not listed, confirm that the sender used the email address registered on their URBI account and sent to the receipts address shown for the selected property.