Report figures corrected, September 2026

A review of the accounting reports found several places where the numbers on screen did not match reality. Everything below is now corrected. None of this is a new feature, these are fixes to figures you already read and rely on.

The one to act on first

Delinquency figures were substantially overstated. Each person's outstanding debt had been multiplied by the number of payments they had made, so anyone who had paid several times looked far more behind than they actually were. On one audited property the report showed $91,624 past due where the true figure was $8,679.

If you acted on an older delinquency report, please recheck it against a fresh one. That includes a collections letter sent to a resident or tenant, a board packet that discussed who was behind, or a decision to place a lien. The number behind that decision may have been far too large.

Budget and expense reports now agree with each other

Overspending now shows as a negative figure in red. Underspending now shows as a positive figure with a plus sign, in green. That sign had been reversed: on live data, a property that had overspent by $74,983.76 saw that figure rendered as a positive number, in the colour normally used for good news.

The Income Statement, Budget vs Actual, and Expense by Account reports now agree with each other on every account. Before this fix, the same account's variance could read differently depending on which of the three reports you opened.

Reserve money is shown apart from operating money

Reserve funds pay for large, occasional costs such as a roof or a boiler, and are meant to stay separate from the money a property spends day to day. On the financial statements, reserve cash had been silently folded into operating cash, and reserve contributions had been folded into net income. A board reading the balance sheet could not tell how much money was actually free to operate on.

Totals on these statements will look different from older copies you may have saved or printed. That is expected: the total is now split correctly rather than combined. See Reserve in Budgets and Reports for the full picture of how reserve activity is reported.

Reports now include money that had been left out

• A deposit that could not be matched to a lease, for example one collected through an amenity booking, used to be silently dropped from the deposit ledger. It is now included.
• An owner whose payment had succeeded but had never been applied to anything was genuinely in credit, and used to be left off the report entirely. That credit is now shown.
• Vendor reports used to stop after the first twenty vendors. They now list every vendor.

Reports now leave out money that should never have counted

• Costs nobody had approved no longer reach the commercial recoverable pool tenants are billed from, or the payables aging report. On one audited property, $88,584.80 of unapproved costs had been sitting in those pools.
• Refunded or voided money no longer counts as collected.

Estoppel certificates now hold their figures steady

An estoppel certificate states a unit's position as of the date it was issued. A payment or a refund recorded afterward no longer reaches back and changes a certificate that has already been handed to a buyer, lender, or closing attorney. Tax now has its own line on the certificate, so the figures on it add up. See Segment-specific reports.

Collected rent now means money received

Occupancy and collections figures used to count what had been invoiced, not what had actually come in. Collected figures now reflect money received, which means an occupancy report can show a collections shortfall for the first time, where before it never could.

Where to read more

• Core financial reports
• Receivables reports
• Payables & vendor reports
• Budget, Cash Flow & Governance Reports
• Leasing & occupancy reports
• Segment-specific reports
• Reserve in Budgets and Reports