FAQ: Why did my payment look detached after correcting a GL entry?

The question

"I corrected a journal entry that was linked to a payment. The invoice side updated fine and shows the corrected entry, but the payment still seems to reference the old entry, or the linked-entry view looks wrong. What happened?"

The previous behavior

When you corrected a posted journal entry, URBI voided or reversed the original entry and posted a new corrected entry, as expected. However, only some of the records connected to that entry were updated to point at the new one. An invoice's link to its journal entry was updated correctly, but a payment's link back to its journal entry was not always updated at the same time. That left the payment referencing an entry that had already been voided or reversed, which could make the payment's linked-entry view look empty, stale, or inconsistent, and could feed into downstream calculations incorrectly.

The underlying transaction and payment amounts themselves were never wrong. This was a linking issue, not a balance issue.

The current behavior

This is now fixed. When you correct a posted journal entry, URBI updates every linked record, including payments, invoices, expenses, and other linked record types, so each one points at the corrected entry rather than the original. This happens automatically as part of the correction, in the same step, whether the entry belongs to an open or a locked accounting period. A summary of what was updated is recorded in the entry's audit trail for transparency.

If you corrected an entry before this fix and still see a payment pointing at an old entry, contact support so we can check and repoint that specific record for you.

See also: Correcting a Journal Entry Keeps Linked Payments and Invoices in Sync